Nov 25, 2017 Last Updated 7:59 AM, Nov 24, 2017
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Service Delivery Still Poor In Malawi

The public expects to see an improvement in the delivery of services being offered to them The public expects to see an improvement in the delivery of services being offered to them Image sourced at gettyimages.com
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The public continues to voice out their concern over poor service delivery from both public and private institutions.

This is despite the public institutions being run on tax payers’ money.

Among such institutions is the electricity supplier, ESCOM, which is seen to be doing a disservice to the public.

Blackouts have again become the order of the day, with the power supplier accused of not sticking to its load shedding schedule.

During a recent meeting, ESCOM asked representatives of the private sector, the Malawi Confederation of Chambers of Commerce and Industry-MCCCI and heads of different health Institutions in the country, to plan accordingly.

ESCOM announced that with the low water levels on Shire River currently, people should expect normal power supply only if the country receives normal rainfall for five consecutive years.

There are fears that most companies may be forced to scale down production following the development.

The water boards in the country are the other parastatals providing Malawians with poor services.

Water interruptions continue to be experienced in most areas, with residences of Mbayani and Nkolokoti in Blantyre, sometimes having to stay up to two weeks without a drop of water from their taps.

The situation is similar in Ndirande where residents are on one day supplied with water, then left for three days with dry taps.

As for residents of Lilongwe’s area 18, they have been drinking water contaminated by sewage.

On the health front, patients seeking medical attention in public hospitals are also being given a raw deal.

They are either told to purchase prescribed medication from commercial pharmacies or in situations when they cannot afford it, sent home without any medication.

Recent media reports of an eight year old who died after allegedly being given expired drugs at a public hospital, signifies just how much the public is being taken for granted when seeking health services.

Mobile phone service providers are not exempted from the list, as they too are also failing to find a lasting solution to networks problems and improve service delivery for clients.

This is despite customers being charged exorbitantly for calls and data.

Also weighing in with his views is a representative of the consumers, the Executive Director of the Consumers Association of Malawi (CAMA).

John Kapito urges the public to stand up for their rights in case of any violation.

What the public expects is to see an improvement in the delivery of services being offered to them.

The service providers should be seen to care for their customers while keeping in mind their rights, and the need for accountability.

Last modified on Tuesday, 22 August 2017 14:28

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