In support of the program, the National Initiative for Civic Education (NICE) has donated a suggestion box to the people in Karonga central to enable them cast in their concerns anonymously.
This will be based on how social services in health, education, security and agriculture and natural resources are being provided to them.
The district NICE co-coordinator, Christobel Shawa said this will help the government improve its service delivery by working on suggestions and ideas of the people to ensure quality services.
Collings Mwenewombwe, Chairperson of the NICE complaint handling committee stated that they have noticed some improvement in the provision of such services.
Mwenewombwe told Capital FM that, “Some problems have been resolved because people are gradually learning how public funds allocated to social service providers like agriculture, health, education and others are being utilized.”
This is being attributed to transparency and accountability that exist in their midst.
In his remarks, the Director of Finance at Karonga district council, James Tembo, was pleased to learn that people are satisfied with government’s projects and public service delivery in the district through NICE.
Tembo further expressed gratitude towards the (CSO) for its routine initiatives to support the government’s activities including the current Service Charter Program.